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Good Sam Insurance Agency Customer Reviews

The Good Sam Insurance Agency has been serving the needs of recreational vehicle owners for nearly 50 years. From our very first customer to the thousands we serve today, we have always prided ourselves on providing an excellent customer experience. We train our agents extensively to ensure that each and every customer gets the proper level of coverage for your unique RV lifestyle. Our goal is 100% complete customer satisfaction, and we’re pleased to earn some of the highest customer ratings in the industry. We encourage you to check out reviews from some of our current Good Sam Insurance customers below.
Good Sam Insurance Agency has partnered with Birdeye, a third-party reputation management company In an effort to get reliable customer feedback relating to our products and services, the Good Sam Insurance Agency has partnered with Birdeye, a third-party reputation management company. The Good Sam Insurance Agency trusts Birdeye to aquire relevent, honest reviews about your experience with our Agency so we may better serve you as our customer.
Date Rating Customer Comment Our Response
11/23/2017 friendly knowledgeable staff, competitive pricing
11/23/2017 Bundling a camper and car when both are in separate states can be a hassle but Good Sam knows what that means and how to make it work with fast, informative choices and service. Thanks Good Sam
11/23/2017 Nothing. Dolce was thorough and very informative.
11/23/2017 The experience with the agent (Salesman) on the phone was excellent. My problems started when I tried electronically to get my insurance ID. I am 72 years old and not very good with the computer. I found the progressive's insurance on line registration etc very complicated.
11/22/2017 personable & knowledgable agents. Great coverage options for a very good price. Offers more extras than the many other carriers.
11/22/2017 It was a very pleasant experience
11/22/2017 Great help fast response. Thanks
11/22/2017 Good customer service and process seemed to flow pretty straight forward.
11/22/2017 Everything was amaxing
11/22/2017 The customer relations was great I hope insurance is as good
11/22/2017 Doing good job I see no improvements to be made
11/22/2017 The agent I spoke with provided all the details about the insurance and it's coverage and it was half the price quote I received from my insurance company. She walked me through the process which was seamless, and I had everything completed to go to pick up my RV. I had a very good experience.
11/22/2017 Just keep up the good work!
11/22/2017 Provide any info, benefits, etc that comes with being a member of Good Sam. I just signed up yesterday but have yet to receive any info.
11/22/2017 Wonderful person
11/22/2017 Had a great experience.
11/22/2017 Experience was great and quote was fast
11/22/2017 Friendly, helpful agent.
11/22/2017 Idk,I was very satisfied with the way the agent(Tiffany)handles the call
11/22/2017 I appreciate the pricing and coverage that I finally received after a far longer conversation with Tiffany that was necessary. She continuously harped on the insurance that I have on my personal truck and my home. When I asked her to please focus on just the RV insurance, she became a bit argumentative. I was only looking for RV insurance; coverage that I have on existing property did not need to be discussed. I found her attitude regarding this offensive and unacceptable.
11/22/2017 The lady I spoke with on the phone was so nice and patient with me great service keep up the good work
11/22/2017 Good customer experience. Joe kept digging with questions until we had the bottom line with my RV, saving me some $450 from what Nationwide (who uses Good Sam as their agent from Allied!) for my annual policy.
11/22/2017 I think all is very good. Nothing I’d change
11/22/2017 The agent was very knowledgeable and searched for the best pricing to fit our budget.
11/22/2017 Great job, good quote.
11/22/2017 My experience was great with your agent Israel Colon....
11/22/2017 I am Pleased
11/22/2017 The agent was knowledgeable and patient about answering questions.
11/22/2017 Helped me get what I needed
11/22/2017 No need for improvement. Your agent was excellent!
11/22/2017 Nothing else
11/22/2017 agent's comments regarding driving record were out of line.
11/22/2017 My questions were answered and the person I worked with was very pleasant.
11/22/2017 Joe did an excellent job getting information to us.
11/22/2017 The quote process and obtaining coverage was quick and efficient. Very reasonably priced for full and replacement cost coverage
11/22/2017 Good, but I didn't like the idea of giving you our checking account info. That is really dangerous and your company should realize that. What are you thinking! I have no idea how you keep that info and who has access to it. I was disappointed that you would actually request it. So, i didn't give it to you.
11/22/2017 Kim was the best associate I have ever spoken with. Take very good care of her. Believe me, you DON’T want to lose her. Thanks for the fantastic expierence. Yours, Michael
11/22/2017 My rep was fast and friendly!
11/22/2017 Do exceeded out expectations, thank you!
11/22/2017 Quote was very competitive and professional
11/21/2017 You don’t need to do a thing. Everything was great!
11/21/2017 Great service
11/21/2017 Will need to think about it don't have any thing at this time
11/21/2017 You did just fine. Thank you.
11/21/2017 it was easy enough
11/21/2017 No problems. All good. Aaron did a great job!
11/21/2017 Melanie did a great job of finding insurance that met my needs.
11/21/2017 Dmitry was a professional and quickly saved us a lot of money with straight forward answers.
11/21/2017 Shakayla was amazing, she spent an incredible amount of time answering our questions and making sure we had the proper insurance for what we needed.
11/21/2017 Good of you to call Easy change over Courteous polite. Very helpful
11/21/2017 Quick, efficient, polite. I was very impressed.
11/21/2017 The application process was fast and easy. I found the rates very reasonable.
11/21/2017 Quick & efficient!
11/21/2017 Personnel Staci and Tammy were knowledgeable and professional. My experience was quick and painless.
11/21/2017 Was able to get all my needs taken care of in just one call .
11/21/2017 Great experience
11/21/2017 Great help from agent David Mathews
11/21/2017 Jesus Flores took my call and was very helpful in explaining coverage and costs. He exemplifies customer service!
11/21/2017 Good rates and info
11/21/2017 Nothing really your guy answered all my questions thank
11/21/2017 Very fast and easy to understand online sign up. That's great to hear, Debra; we've been working hard to improve and are excited to hear that it worked well for you. If you need anything else, please don't hesitate to let us know. We'd love to help you - whether online or by phone. Thanks again from your friends at the Good Sam Insurance Agency.
11/21/2017 Nothing!!!
11/21/2017 The service I got while talking to the agent was excellent, she handled all of my need and explained everything in detail, and saved me a lot of money, Thank you!
11/21/2017 There was a miscommunication between the agent and myself.
11/21/2017 Please send all paperwork to the finance manager when you purchase an rv through the Camping World. The Finance Manager, requests that I speak to your insurance company first, before using my own company. After all you need the insurance info.including the card in case you get pulled over after the purchase. I had been in Business Management and marketing for very large companies for well over 30 years before I became disabled. Shandy the customer rep. was polite and professional on the phone otherwise. I was happy overall because your company could offer me more than my car insurance could at a low price. Thank you, Liz
11/21/2017 Excellent experience
11/21/2017 My contact was “Will”. He was most helpful
11/21/2017 My agent spent time drilling down into my needs... And got the services best options for me and the Rv. Good to see Good Sam is holding tbe mark for service.
11/21/2017 Lower the rates. USAA just quoted me a premium of 77 dollars per month with the same coverage I have through Good Sam.
11/21/2017 Difficulty getting user name and password. Probably my fault I️ called and spoke with 3 different folks and we finally got it to take. Folks were all nice and helpful We're sorry to hear that you experienced difficulty, James, but are glad that several Good Sam agents were able to help. If you need anything else, we hope you'll give us a call. Thanks so much, James, and welcome to the Good Sam Insurance Agency.
11/21/2017 Very clean, precise processing and the saving were wonderful. We saved approximately $550/year. Our only negative with the process was our representative talked extremely fast. My wife and I had to ask him several times to repeat the information or to just slow down. Fred, we apologize about that and thank you for bringing it to our attention. We'll be sure to pass along your feedback to your supervisor and his agent. In the meantime, congratulations on your savings. We can think of multiple ways to spend $550! Thanks again from your friends at The Good Sam Insurance Agency.
11/21/2017 I really don't see a need for improvement.
11/21/2017 Dominique was very helpful in getting the right coverage for us on our new rv. She was very courteous and provided the right information for us to make an informed decision. Great experience and I recommend their service. Thank you for recommending the Good Sam Insurance Agency. We would be honored to assist anyone you send our way and encourage them to call 1-888-541-1116. Dominique or any one of our Good Sam agents is standing by and ready to help.
11/21/2017 Patrick did a fantastic job especially when I was in a bad position with my other insurance company over a mistake that they made he helped me out and get me back on track so I wouldn't lose my license or my spot for my RV is parked We're so glad that Good Sam agent Patrick was able to assist you with your RV Insurance needs. We know that obtaining insurance can be a difficult thing and we're thrilled that Patrick could help make it easier on you. If you have ever have any questions or need any other insurance needs fulfilled, please don't hesitate to reach out to Patrick again. Thanks so much, Danny, from your friends at the Good Sam Insurance Agency.
11/21/2017 Excellent service
11/21/2017 After checking around some other insurance companies I went with you because you are made specifically for RV's and that is a money saver, since an RV is not always on the road. You are correct, Dieter; RV Insurance almost always better protects your recreational vehicle than auto insurance. And as you mentioned, by having benefits designed specifically for RVers like the storage option, you truly do save money. Welcome to the Good Sam Insurance Agency, Dieter. We are honored to have you with the Good Sam family.
11/21/2017 So far the experience with my boat coverage has been easy and straight forward. Good customer response.
11/21/2017 did a very good job Thank you so much, Curtis. The Good Sam Insurance Agency is happy to hear that we exceeded your expectations. If you need anything else, please be sure to let us know.
11/21/2017 Great overall. Just had a bit of trouble with the website, but everything was resolved over the phone. We are sorry to hear that you experienced problems with our quote system and would love to know more so that we can make improvements going forward. Thanks so much, Joseph.
11/20/2017 Had a problem and Josh did a fantastic job of getting things straightened out. Dale, we're happy to hear that your Good Sam agent Josh helped get your situation resolved. If you need anything else or have any additional questions, please let us know.
11/20/2017 very good ok
11/20/2017 good,ok,good job
11/20/2017 Simple and easy. Great service, and easily accomplished.
11/20/2017 Very fast process.
11/20/2017 Very fast, good pricing. Thanks,
11/20/2017 expeditious and thourough
11/20/2017 It was nice that Good Sam offered great insurance at a reasonable price. The coverage was better than what was quoted by another company. Dvonte made sure that I understood what was being purchased, it was a pleasure talking with him. Those are all great things to hear, Dennis. Thank you so much for taking the time to tell The Good Sam Insurance Agency about your excellent experience. We know that your review will really assist other customers with their insurance decisions.
11/20/2017 Receiving the quote and being able to purchase all online was very helpful. Other insurance companies wanted to couple the towing vehicle with your RV insurance which was a hassle. Using Good Sam Insurance Agency made the whole process extremely easy. Highly recommend. We're happy to hear that you had an easy, efficient online experience, Salvatore, and certainly understand the need to bundle your insurance assets. If you need anything else, please don't hesitate to let us know. Your friends at the Good Sam Insurance Agency are always here to help.
11/20/2017 quick assist and great info
11/20/2017 Helpful, answered all my questions!
11/19/2017 Great, price was right
11/19/2017 As a member of Good Sam I have saved money on my car insurance and RV insurance. Janet, we are so excited to hear that! By bundling your Auto & RV Insurance, you likely saved as much as 20% on your insurance premium. Now that's quite a savings story!
11/19/2017 Keep up the good work We intend to, Robert; thank you for the excellent customer review of The Good Sam Insurance Agency.
11/19/2017 After deciding to buy insurance from you, I attempted several times, over several days to reach my original agent and my calls were never returned. Because my original insurance, USAA, has always given me such excellent customer service, without exception, over 45 years...I decided to stay with them despite paying a bit more. When I called to cancel with you, I received dismissive and impatient service.
11/19/2017 Turns out I purchased the wrong insurance on line. When I called Mellanie was very helpful in getting me what I needed. I was figuring I was going to be talking to “Jim” who could barely speek english. It was so good to talk to someone I could understand
11/19/2017 Keep the rates reasonable provided that no claims occur
11/19/2017 Everything was good except the wait time on the phone.
11/19/2017 fast & friendley
11/19/2017 Very easy to navigate
11/19/2017 knowledgeable agent and answered all questions. Feel we got a great deal for our camper insurance. Thanks for choosing The Good Sam Insurance Agency for your camper insurance needs. We are honored to earn your business and look forward to serving your RV Insurance needs.
11/19/2017 Absolutely NOTHING ❣️
11/19/2017 Quick easy process. Great customer service.
11/19/2017 Nothing. My agent could not have been any better
11/19/2017 Fast. Had a miscommunication but follow up call took care of it.
11/19/2017 Very good experience
11/18/2017 Prompt and knowledgeable. Great to deal with
11/18/2017 Very friendly and helpful service. Saved me several hundred dollars also. Congratulations on such a significant amount of savings, James. At the Good Sam Insurance Agency, we always love to hear about our customers' savings stories!
11/18/2017 NOT sure, it was seamless and easy
11/18/2017 Great customer service!!
11/18/2017 You all are doing a great job! Great customer service.
11/18/2017 Although I'm not one that "Loves" having to obtain insurance, it is a necessary item in today's litigious society.....One thing is for sure though, you managed to make it as quick and pleasurable as one could. It's good to be Good Sam Member and I look forward to a many year relationship. Hopefully I will never need to use the insurance but confident if I ever do...the service will be just as upstanding. Robert, we also hope to have you as a customer with the Good Sam Insurance Agency for years to come. We're thrilled to earn your business and look forward to serving your insurance needs.
11/18/2017 Overall it was easy and efficient. Added my cars to the RV policy and am saving money and have better insurance. Would highly recommend them. Thank you so much for your excellent customer review of The Good Sam Insurance Agency. By bundling your Auto & RV policy together, you likely saved as much as 20% on your insurance premium. We'd love to be able to help your family and friends save, as well, and encourage them to call 1-888-541-1116 to speak with an agent. Thanks again, Deborah, and welcome to the Good Sam Insurance Agency.
11/18/2017 It was great
11/18/2017 So far my experience doing business with Lance was superb it was very detail he's efficient on how he gave me an insurance quote over all I'm very satisfied.
11/18/2017 Satisfied with the quote. Deductible was a little expensive .But to get a less expensive insurance I had to go with the quote. Really don't drive the rv that much. Only had it for 2 years. Willie, we're happy to here that your Good Sam agent was able to find a product that best fit your RV Insurance needs. At the Good Sam Insurance Agency, we love to shop our multi-carrier network for an insurance option that best works for each and every customer. And if ever we can conduct an insurance review for you, we'd be happy to do that, as well, to ensure that we're maximizing your savings. If that's something we can interest you in, please be sure to let us know. Thanks so much, Willie, and welcome to The Good Sam Insurance Agency.
11/18/2017 The Gentlemen I spoke with was very informative. He even saved me money. Love that
11/18/2017 the agent was efficient & did not waste my time. The quote last year was very much out of line. This year the quote was in the ball park.
11/18/2017 Very understanding,knowledgeable of insurance
11/18/2017 Cliff is deceased, but I (wife Patsy) appreciate Good Sam Insurance checking to find the best policy for my new RV. A good service of the Good Sam Club. Thank you! Patsy "Pat"
11/17/2017 The agent was very courteous and knowledge. He took the time to thoroughly explain everything and gave me the time to think it over. Couldn’t ask for more.
11/17/2017 Very helpful and got a great price.
11/17/2017 Incredible coverage and prices! Serina was so very helpful and the whole process was painless. YAY!
11/17/2017 Nothing satisfied with service
11/17/2017 Kendall was very intelligent very knowledgeable very patient and patience goes a long way thank you very much
11/17/2017 The agent was knowledgeable and efficient with my needs.
11/17/2017 Quick, friendly, and professional rep
11/17/2017 Nothing thanks
11/17/2017 Everything was great!
11/17/2017 Very good customer service over the phone and very friendly.
11/17/2017 Good and friendly people
11/17/2017 I had a professional and articulate representative who could answer my insurance and coverage question, and present options in an unbiased manner. Rates for identical coverage led me to choose Good Sam RV insurance over the company I have been using for insurance needs for 40 years! Thank you for choosing The Good Sam Insurance Agency, Sharron. By making the switch to the Good Sam Insurance Agency, you likely saved as much as 20% on your insurance premium. Thank you for your business, as well as your excellent customer review. We'd love to keep you with the Good Sam family for 40 years, as well!
11/17/2017 Make it easier to access ID cards and such paperwork
11/17/2017 Super agent Branden. Asked the right questions and listened to my answers. helped me with what I needed without adding anything I didn't. Thank you.
11/17/2017 The rate was great and being able to do it over the phone made it easy
11/17/2017 Keep up the good work
11/17/2017 Just keep up the good work
11/17/2017 All is good
11/17/2017 Results were great.