To file your initial claim, call 1-888-514-1116 to speak with a Good Sam
Insurance claims representative. We’ll need some basic information to
get your claim started, such as:
- Your name
- Insurance information
- RV Vehicle Identification Number (VIN)
- License plate number
- Description of damages to your RV
- Location of your RV
We will also assign you to a claims adjuster who specializes in RV claims.
Following your initial claims call, you will receive an email from your
claims adjuster that includes their contact information and your claim
number. You can also view the status of your claim by logging into your
Good Sam Insurance account or calling 1-888-514-1116.
Start the investigation and appraisal process.
After your initial claim has been filed, your Good Sam Insurance claims
adjuster will get in touch with you, and serve as your primary point of
contact throughout the entire claims process.
From the moment you file your claim to the time your RV repairs are
complete, Good Sam Insurance will be with you every step of the way.
During your initial claims call, a Good Sam claims rep will:
- Set a timeline of the claims process and explain what you can expect
- Gather information about your claim and damages
- Confirm your contact information and preferred method of communication
- Help you understand your insurance policy and explain how your coverages apply to your damages in detail
- Determine your immediate plans and incorporate them into your claim timeline. (For example, if you’re on the road, where are you headed next?)
- Answer any questions you have
You will primarily work with the adjuster assigned to your claim who will
do things like setting up an inspection of your RV if necessary, ensuring
that an estimate that includes repair costs is completed, and oversee the
repair process with a repair shop. If you were injured in an accident, you
may also work with a medical claims representative who will review your
injuries, treatment plan, and coverages.
to speak with an agent.
Once you’ve submitted all of the required information, your dedicated
claims adjuster may schedule time for you to meet with an RV appraiser
wherever you are — at home, a repair shop, or even a campground.
And for certain types of claims, and to assist in getting you back on the road quickly,
Good Sam Insurance Policyholders may use MyClaimPics to submit photos of damage
before the adjuster arrives.
After the initial inspection, your claims adjuster will review the
estimate with you and explain how much the repairs cost and what you
may be responsible for paying. The estimate will also take any special
features into consideration, ensuring that your RV is repaired to its
How much you pay to repair your RV depends on the coverages you
have. You can help speed up this process by having your title and proof
of ownership documents handy. We’ll subtract your deductible from
Once you have an estimate, it’s time to schedule the repairs. Good Sam
Insurance has established partnerships with direct repair shops around
the country. A lifetime warranty is automatically included with repairs
made by a direct repair shop for as long as you own or lease your RV.
You’re also welcome to choose your own repair shop. If you choose to
forgo getting repairs, we’ll send you a check for the estimated amount,
minus your applicable deductible. If you finance your RV, your lender
may require you to get repairs.
After you’ve scheduled your repair, simply drop off your RV at your
chosen repair shop. Your tow to the shop could even be covered by insurance!
As soon as your RV is at the repair shop, your claims adjuster will
supervise the repair process, set a timeline, and follow up with you as
often as necessary. If additional damage is uncovered during the repair
process, your adjuster will update the estimate and help you get the
repairs you need. If any needed parts aren’t in stock, your adjuster will
be sure to advise you and set a new timeline for repairs. Best of all,
when your repairs are complete, all you have to do is pick up your
vehicle and hit the road!