Claims
How to report a claim.
Always refer to your insurance documents for instructions on filing a claim for your specific policy. The claims process can vary slightly depending on the policy type and your specific situation.
Call 1-888-514-1116 or visit National General’s claims reporting page to file your claim 24/7. You’ll need to provide some basic information to get your claim started, and then a claims representative will take it from there.Starting the investigation.
After your claim has been filed, your claims adjuster will get in touch with you and serve as your primary point of contact throughout the entire claims process.
Your claims rep, who is specially trained to handle RV insurance claims, will:
- Gather information about your claim and damages.
- Help you understand your insurance policy and explain how your coverages apply to your damages.
- Set a timeline of the claims process and explain what you can expect.
If you were injured in an accident, you may also work with a medical claims representative who will review your injuries, treatment plan and coverages.
Work with your claims adjuster.
Once you’ve submitted your claim information, your dedicated claims adjuster will work with you in identifying the most efficient and effective method of assessing any damage which involves our specially trained and dedicated appraisal team.
Resolve your claim.
When you have an estimate, it’s time for repairs or replacement. Keep in mind, the Good Sam Insurance Agency has established partnerships with direct repair shops around the country that guarantee their work.
Insurance claims filing tips.
- Always drive with your license, registration and RV insurance card handy. In the event of an accident or incident, you will have all the information you need.
- Keeping your insurance policy information current speeds up all your insurance processes, including reporting and resolving claims.
- If an accident occurs, stay calm. Make sure you call the police and report your claim to the Good Sam Insurance Agency as soon as possible.
- Make sure to write down the names, license plate numbers and insurance information of everyone involved. If the police are there, get the officer's name and the police department's location if possible.
- Write down cross streets or landmarks of the location where the accident happened.
- If you have a phone or camera, take some quick photos. When you are asked to describe what happened, photos can be helpful if you’re trying to remember details.
- It is generally recommended that you only discuss the details of the accident with the police, your agent or your claims adjuster.
- Keep track of your paperwork, including police reports and the information of others if anyone else is involved.